Customer Faqs
We are currently present only in Nairobi. But, we’re expanding our team rapidly and chances are that we will soon commence operations in your city.
Absolutely! We only bring in professionals who are certified. We conduct background checks, check referrals and licenses on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with Ajira Connect.
All of the professionals on the platform have passed through a vigorous assessment and certification process. In the unlikely event that a professional damages something, you can email us at [email protected] or give a call to our support team on 0781818181.
The customer can select whether he would prefer to purchase his/her own supplies or would prefer to leave it to the professional.
After each service is completed, customers are asked to rate the professional on different parameters and judge the overall satisfaction of the service.
Answer quick questions about the service you are looking for. -You will receive up to five quotes from professionals near you. -Compare quotes, profiles and reviews to hire the best pro. -Transfer payments safely and securely to the professionals through the platform.
Go to the Google App store and search for Ajira Connect. The App is free to download. We're also working on an app for iOS as you read this.
Absolutely! Our experience on mobile is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done by an expert. Additionally, there will be offers that are exclusive to the app from time to time. There are many other exciting features that you will soon see on your app in the coming weeks.
You can now opt to pay using mobile payment options including Mpesa. We are currently working on availing other payment options on the application including debit cards, credit cards and netbanking.
Ajira Connect charges a commission that does not exceed 8% depending on the labor cost quoted by the professional.

Faqs by Pros
If you already have an Ajira Connect account, log in and follow the steps above to start meeting customers. When you’re asked to verify your phone or email address during setup, enter the phone or email address linked to your current account.
If you’ve already been verified, kindly contact us. But if you haven’t been verified, log in to your account and add more services from the services offered section.
To help keep your account secure, the owner of the business or franchise should be verified on the account.
No. We help customers find pros for their requests, but pros don’t work for Ajira Connect. Instead, pros on Ajira Connect set their own prices for their services and contract directly with the customers.